Return policy

You may request a return within 7 calendar days from the delivery date, whether or not the product is defective.

Requests made after this window can only be handled under the manufacturer warranty (see section 5).

The product must be in its original packaging and complete (cables, accessories, manuals, I/O shield, screws, etc.).

The product must show no sign of abnormal use, impact, liquid, power surge, disassembly, or removal of labels and serial numbers.

The invoice or order number (format ZED-YYMMDD-XXXX) must be provided.

We reserve the right to refuse a return or apply a deduction if the product reaches us incomplete or damaged by the customer.

Software, licenses and activation keys once the packaging is opened or the key has been revealed or activated.

Custom PCs assembled through our configurator, built specifically to your order.

Consumables and products opened by nature: thermal paste, cut or crimped cables, unsealed small accessories.

These products remain covered in the event of a defect: see sections 4 and 5.

If the product you received is defective, does not match your order, or arrived damaged, contact us within 48 hours of delivery with photos of the product and the packaging.

In that case, return and reshipping costs are fully covered by ZED INFORMATIQUE.

Depending on your choice and stock availability, we either replace the product or issue a full refund (product + original delivery fee).

Beyond the 7-day window, products remain covered by the manufacturer warranty applicable to each item, starting from the invoice date.

The warranty covers manufacturing defects and excludes damage caused by misuse, power surges, liquid, overclocking, third-party intervention, or removal of the serial number.

Warranty claims are handled through our return / RMA request form on the After-sales support page.

We accept exchanges. Within the 7-day window you may exchange a product for another item of equal or greater value, under the same conditions as section 2.

If the new item costs more, the difference is payable. If it costs less, the difference is refunded to you as described in section 8.

Change-of-mind return: return shipping is paid by the customer, and the original delivery fee is not refunded.

Defective, incorrect, or transit-damaged product: costs are fully covered by ZED INFORMATIQUE.

Returns may be shipped with the carrier of your choice or dropped off directly at our store in Djelfa.

Refunds are issued after the product is received and inspected at our premises, within 7 business days.

The refund is made using the same method as the original payment. For cash-on-delivery (COD) orders, the refund is paid in cash at the store or by bank / CCP transfer, as you prefer.

1. Fill in the return / RMA request form on our After-sales support page, or contact us by phone, WhatsApp, or email.

2. Provide your order number, the product concerned, and the reason for the return (with photos if there is a defect).

3. We reply within 48 business hours with the procedure and the return address.

4. Do not ship a product before receiving our approval: unannounced parcels may be refused.